Universal Tech offers the same SLAs as the OEM with similar features like proactive monitoring and
call home for only a fraction of the cost compared to the OEMs.
Universal TECH serves as your single point of contact to care for your heterogeneous IT environment with our simple pricing plan. We offer a wide array of maintenance solutions to extend the lifespan of your hardware, including extended maintenance support for those products that are out of warranty or recently EOL "end-of-life". This includes options to have cold spares and critical parts onsite for your mission-critical infrastructure to be up and running around the clock.
VNX / VNXe
VMAX / DMX
DELL / EMC
Supported OEM Platforms
Service Level Agreements
Universal Tech offers the same SLAs as the OEM with similar features like proactive monitoring and call home capabilities.
Simply choose from one of three standard SLAs or customize coverage options, such as mixing 24x7x4 on-site support for mission critical assets and 8x5xNBD for less critical infrastructure to help maximize overall cost savings.
For Customers with
8x5 NBD Parts
Next Business Day
8x5 NBD Onsite
4hr Onsite Response
Mission Critical Support
Onsite Spares & Parts Planning
We use industry best practices in parts analysis & planning and use a proven methodology that will ensure we're well- equipped to support our maintenance contracts effectively. Universal Tech sends a field engineer on-site to audit systems for any high failure rate components to arrange local stock.
Our OEM certified engineers are some of the best in the world and have over 80 certifications to ensure you'll receive the highest level of support and problem resolution. Our engineers are also more than happy to provide knowledge transfer when appropriate to help educate staff on best practices.
Universal Tech is one of the few maintenance providers who has a state-of-the-art 24x7x365 support center that gives you access to phone support and a highly efficient on-line ticketing system. Open and track all of your tickets, review your history & escalate or close the status of an issue.
Proactive Monitoring & Remote Support
Our 24x7 remote monitoring / call home feature matches the ease of use and the proactive capabilities of the OEM’s. We will remotely monitor your system's health and pro-actively take action if required to fix and resolve any issue before you even know there was a potential problem.
Level 3 & Level 4 Engineering Expertise
24x7x365 MultiLingual Call Center
Why Choose Universal Tech?