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Post-Warranty Maintenance

Universal Tech offers the same SLAs as the OEM with similar features like proactive monitoring and
call home for only a fraction of the cost compared to the OEMs.

Universal TECH serves as your single point of contact to care for your heterogeneous IT environment with our simple pricing plan. We offer a wide array of maintenance solutions to extend the lifespan of your hardware, including extended maintenance support for those products that are out of warranty or recently EOL "end-of-life". This includes options to have cold spares and critical parts onsite for your mission-critical infrastructure to be up and running around the clock.

IBM
pSeries
iSeries
DS Series
Storwize
TotalStorage

Lenovo
System x
FlexSystem

EMC

CLARiiON
VNX / VNXe
VMAX / DMX

Centera
Celerra
Data Domain
Avamar

Isilon

NETAPP

FAS200
FAS900
FAS2000
FAS3000
FAS6000
FAS8000
V Series
N Series

HPE

Proliant
HP3000
HP9000
EVA
StoreEasy
StoreServe
SureStore
Procurve

Supported OEM Platforms

DELL

PowerEdge
PowerVault
Compellent
EqualLogic
DELL / EMC
PowerConnect
Force10

Tape Libraries

CISCO

UCS
Catalyst
Nexus
Routers
MDS Switches
MDS Directors
Wireless
IP Phones

ORACLE

SPARC
UltraSPARC

Blades x86
M-Series

Sun Fire

Netra x86

StorEdge
SPARC Storage

Service Level Agreements

PREMIUM
SUPPORT

Universal Tech offers the same SLAs as the OEM with similar features like proactive monitoring and call home capabilities.
Simply choose from one of three standard SLAs or customize coverage options, such as mixing 24x7x4 on-site support for mission critical assets and 8x5xNBD for less critical infrastructure to help maximize overall cost savings.

24x7x4 Onsite

BASIC
SUPPORT

Next Business Day
Non-Mission Critical

For Customers with
Redundant Systems

8x5 NBD Onsite

8x5 NBD Parts

4hr Onsite Response
Mission Critical Support

ENHANCED
SUPPORT

24x7x365 MultiLingual Call Center

We use industry best practices in parts analysis & planning and use a proven methodology that will ensure we're well- equipped to support our maintenance contracts effectively. Universal Tech sends a field engineer on-site to audit systems for any high failure rate components to arrange local stock.

Our 24x7 remote monitoring / call home feature matches the ease of use and the proactive capabilities of the OEM’s. We will remotely monitor your system's health and pro-actively take action if required to fix and resolve any issue before you even know there was a potential problem.

Our OEM certified engineers are some of the best in the world and have over 80 certifications to ensure you'll receive the highest level of support and problem resolution. Our engineers are also more than happy to provide knowledge transfer when appropriate to help educate staff on best practices.

Onsite Spares & Parts Planning

Universal Tech is one of the few maintenance providers who has a state-of-the-art 24x7x365 support center that gives you access to phone support and a highly efficient on-line ticketing system. Open and track all of your tickets, review your history & escalate or close the status of an issue.

Level 3 & Level 4 Engineering Expertise

Proactive Monitoring & Remote Support

Why Choose Universal Tech?

Universal Tech   |   2001 Trousdale Dr, Suite 210, Burlingame, CA 94010   |   Phone (415) 505-1996  |  ©2017 Universal TECH, All Rights Reserved